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Management Service Tiptono
Gronroos, C. (2007). Service Management And Marketing: Customer Management In Service Servic
Gronroos, C. (2007). Service Management And Marketing: Customer Management In Service Servic
Gronroos, C. (2007). Service Management And Marketing: Customer Management In Service Compet
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Richard Normann (2000), Service Management. Strategy And Leadership In Service Business (3rd Ed), Wi
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Service Operations Management - Improving Service Delivery, Robert Johnston, Graham Clark, Pearson P
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