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Gronroos, C. (2007). Service Management And Marketing: Customer Management In Service Servic
Richard Normann (2000), Service Management. Strategy And Leadership In Service Business (3rd Ed), Wi
Richard Normann (2000), Service Management. Strategy And Leadership In Service Business (3rd Ed), Wi
Knapp, Customer Service Skills For The Service Desk Professional, 4thedition Isbn 978-1-285-06358-
Knapp, Customer Service Skills For The Service Desk Professional, 4thedition Isbn 978-1-285-06358-
Service Operations Management - Improving Service Delivery, Robert Johnston, Graham Clark, Pearson P
Service Operations Management - Improving Service Delivery, Robert Johnston, Graham Clark, Pearson P
Service Operations Management Improving Service Delivery Pdf Download
Volkswagen Golf And Bora Petrol And Diesel (1998-2000) Service And Repair Manual (haynes Service And